-Within 7 calendar days from the delivered date. If 7 days have gone, unfortunately, we can’t offer you a return or exchange.
-Purchase of sale items/selected promotional discounts/ accessories / not in its original condition/ damaged or missing parts is not eligible for exchange and return.
received it. It must also be in the original packaging with the hang tag.
Within 7 calendar days from the delivery date:
Pack your item(s) in the original parcel packaging and drop your parcel off at the cashier at one of our stores below:

HQ/RETAIL SHOP-DESA AMAN PURI,KEPONG
Desa Aman Puri Kepong
52100 Kuala Lumpur

TROPICANA GARDENS MALL, PJ
G-50 , ground floor ,JOEYL
Address: Tropicana gardens mall, Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor.
Business Hour: Mon-Sunday (SHOP) 11AM – 8.00PM / ( POP-UP) 10AM-9:00PM



-If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at joeylfashionconcept@gmail.com or find us through facebook messenger.