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-Within 7 calendar days from the delivered date. If 7 days have gone, unfortunately, we can’t offer you a return or exchange.
-Purchase of sale items/selected promotional discounts/ accessories / not in its original condition/ damaged or missing parts is not eligible for exchange and return.
-To be eligible for a return/exchange, your item must be unaltered, unworn, unwashed and in the same condition that you
received it. It must also be in the original packaging with the hang tag.
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1. Return/exchange at our own retail store.
Kindly advisable to contact us via Facebook messenger for stock availability before performing a return/exchange.
Within 7 calendar days from the delivery date:
Pack your item(s) in the original parcel packaging and drop your parcel off at the cashier at one of our stores below:
HQ/RETAIL SHOP-DESA AMAN PURI,KEPONG
(HQ)3-22A, Jalan Desa 2/2
Desa Aman Puri Kepong
52100 Kuala Lumpur
Opening Hours: Mon-Sat :12noon to 7:00pm
Tel: +603-62779885
TROPICANA GARDENS MALL, PJ
G-50 , ground floor ,JOEYL
Address: Tropicana gardens mall, Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor.
Business Hour: Mon-Sunday (SHOP) 11AM – 8.00PM / ( POP-UP) 10AM-9:00PM
Kindly advisable to contact us via Facebook messenger for stock availability before performing a return/exchange.
-You may drop your parcel at your nearest drop off station. such as MBE, Parcel hub/ DHL
-All the return parcel postage fee is bear by the customer (included return postage) , and customer take the full responsibility till the parcel reaches us.
Please note that we do not accept cash /credit card refund
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Busy for work? No hassle!
Pick up service from your doorstep
We can arrange courier person to collect it from your preferred address and resend the new size or colour to you with the service charge of RM12 only (pick up and resend) , upon request from you .
-Refund will be processed in 3-5 business day(upon receiving the return items) if it was due to our internal mistake such as damages/wrong item and wrong size given.
-If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at joeylfashionconcept@gmail.com or find us through facebook messenger.
