Return And Exchange Policy

-Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a return or
exchange.
-To be eligible for a return/exchange, your item must be unaltered, unworn, unwashed and in the same condition that you
received it. It must also be in the original packaging with the hang tag.
-To complete your return /exchange, we require a receipt, invoice or proof of purchase.
-A cash voucher code will be issued to you and you may exchange for an item of the same value or less.However if you
wish to exchange for a higher value item,you may top up the cost.
-The cash voucher will expire within 30 days from the issued date. The balance or additional price shall be borne by
you.There will be no refund if the item is cheaper.
*Joey'L will not be responsible for any lost parcel and the returns & exchange will not be processed if the items do not reach us.
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error


Exchanges---
You may exchange the item subject to stock availability of the item that you wish to exchange.
Shipping charges for return & exchange item will be borne by Joey'L. For exchange,please direct visit our [contact us] page ,fill up the form with address for Free exchange/return pick up arrangement from your doorstep.
*All return/exchange request will be processed within 3 business days.

If you need to exchange, fill up the form or send us an email at joeylfashionconcept@gmail.com or call our hotline [03-62779885] and send your item to: HQ-3-22A(gf),Jalan Desa 2/2,Desa Aman Puri,kepong 52100 kl kepong Kuala Lumpur MY 52100.

*All return/exchange request will be processed within 3 business days.
-You may drop by our Flagship store at to perform the exchange.
Our operation hours are from 11:30am-6pm (Monday to Saturday).



Refunds ---
-All purchases are non-refundable with cash.
-Refund will be processed due to our internal mistake such as wrong item or size given.

*Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at joeylfashionconcept@gmail.com.

Sale items---
Only regular priced items may be exchange & return, unfortunately sale items cannot be exchange & return.

Shipping---
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM300, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.