![]()
-Our policy lasts 7days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
-Purchase of sale items/selected promotional discounts/ accessories / not in its original condition/ damaged or missing parts is not eligible for exchange and return.
-To be eligible for a return/exchange, your item must be unaltered, unworn, unwashed and in the same condition that you
received it. It must also be in the original packaging with the hang tag.
![]()
![]()
Within 7 calendar days from the delivered date:
Pack your item(s) in the original parcel packaging and drop your parcel off at the cashier at one of our stores below:
![]()
THE STARLING MALL, DAMANSARA UTAMA, PJ UPTOWN
LOT F-108 / 1st Floor
6, Jalan SS 21/37, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia
Opening Hours: Mon-Sun: 10.00am – 10.00pm
HQ/RETAIL SHOP-DESA AMAN PURI,KEPONG
3-22A, Jalan Desa 2/2
Desa Aman Puri Kepong
52100 Kuala Lumpur
Opening Hours: Mon-Sat :12noon to 7:00pm
Tel: +603-62779885
* you may choose to perform return/exchange at our own retail store. (If the items you wish to exchange is out of stock at our retail shop,you may choose to drop off your parcel over the cashier as a return and you will receive an E-credit refund within 3 business days)
Step 1
Step 2
Enter your order number and email address in the fields above and click START .
Step 3
Select the design and quantity of the products you want to return and click NEXT
Step 4
Choose the reason for each item and click NEXT STEP
Step 5
Choose your refund method , key in your email and click SUBMIT
You will get a confirmation email with the shipping guidelines once the return request is approved.
Wallah! Done!
So easy!
---------------------------------------------
How do I return?
1.You may drop your parcel at your nearest pos laju station together with the return consignment note that we provided to you.
Please refer the picture below:
*Administration charge of Rm8 (per trip) will be deducted from the refund of your total purchase amount and we will follow up with courier to ensure that parcel reached our side safely!
![]()
2. Pick up service from your doorstep
Busy for work? No hassle! We can arrange courier person to collect it from your preferred address and resend the new size or colour to you with the service charge of RM16 only (pick up and resend) ,upon request from you .
*Service charge of RM16 (pick up and resend ) will be deducted from the refund of your total purchase amount and we will follow up with courier to ensure that parcel reached our side safely!
----------------------------------------
![]()
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.
*Cash/ credit card refunds are not provided for returns.
E-credit refund will be issued to you within 3 days business day. However if you wish to exchange for a higher value item,you may top up the cost.
An online E-credit refund equivalent to the purchase price of the item(s) returned will be issued in your *Rewards* account.
Please refer the picture below for E-credit refund claim step by step
Example:
Total refund amount RM91（ after deduction of RM8 administration charge for return services ),you will receive a rewards points for 9,100
Step 1
Click the ‘’REWARDS'' button at the bottom right
Step 2
Check your points balancing , it should be 9,100
Step 3
Click ''all rewards''
Step 4
Scroll to the bottom, click ''Order discount ’’ then click “redeem''
Step 5
Scroll the ''round button'' to the amount you wish to deduct
Example:
9100 JOEYL POINTS for RM91 off
Step 6
Copy the discount code and paste in the discount code box during checkout
Step 7
Wallah! Done!
It will automatically deduct the amount from the total purchase of your next order!
So easy!
-Refund will be processed in 3-5 business day(upon receiving the return items) if it was due to our internal mistake such as damages/wrong item and wrong size given.
-If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at joeylfashionconcept@gmail.com.
