FAQ

1. Do you offer free shipping?

Free shipping for East and West Malaysia only.
For more information please visit our Shipping & Delivery page. You will find your shipping charges based on your living area.

2. When will my parcel arrive?

You should be able to receive your parcel within 2-7 working days for West Malaysia.
*4-7 working days for East Malaysia.

3. When can i get my tracking number of my parcel?

Once we processed and shipped out your parcel, you will receive an email together with your tracking number and tracking link on the same day or next day.
*Do check out your spam box or “Promotion” folder for gmail accounts.

4. Which courier company do you use?

We use various courier companies to make sure all parcels arrive on time to our customers.
*Customers are not allowed to choose which courier company to be used.

5. Has my order been shipped out?

Your order will be processed on the same day or next day upon order placement, depends on order queue.

6. Do you accept returns & exchanges?

For more information please visit our Returns and Exchanges Policy page.

7. Do you provide international shipping?

We ship worldwide! Enjoy Shopping!