To start the returning process for your order, please enter your email address or phone number and the order number below.
Are the items meet the requirements for return?
-Our policy lasts 7days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
-Purchase of sale items/selected promotional discounts/ accessories / not in its original condition/ damaged or missing parts is not eligible for exchange and return.
-To be eligible for a return/exchange, your item must be unaltered, unworn, unwashed and in the same condition that you
received it. It must also be in the original packaging with the hang tag.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
Please click the link below for step by step guideline:
Are there any services charges for return?
Please click the link below for full details:
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.
- *Cash/ credit card refunds are not provided for returns.
- E-credit refund will be issued to you within 3 days business day. However if you wish to exchange for a higher value item,you may top up the cost.
An online E-credit refund equivalent to the purchase price of the item(s) returned will be issued in your *Rewards* account.